Hi, I'm Liz, The Store Owner
I take your orders personally, and that's in more ways than one. As one of the artists for Premier Kites and Designs, I attend to my HouseAndGardenFlags.com customers with the same pride as when I sign my name to an illustration. There is no large staff here to get lost in; there's just me. If there are any delays in your order, or if an item is back-ordered, I will keep you informed as soon as information becomes available. Basically, I picture my mother waiting to get an expected package or phone call and getting frustrated when it doesn't happen. For contact info, click here. |  |
I Offer More Premier Products, So Some Items May Be Out Of Stock
"Out of stock" - what does that mean? While many other online retailers only carry the most popular Premier products, I feature a larger selection that cater to your more individual needs. As a result, I may not have some items in stock here in house and there may be a delay. In the event that your item is not in stock, I will check with Premier as to its availability. Your order will receive personal attention and every effort will be made to get the item in house as quickly as possible. You will be notified if the item is not in stock and I will keep you informed as information becomes available. Once I have it in house, it will be shipped within 24 hours of being received. For delivery schedules and shipping information, click here.
If you want to know when a particular item will be available prior to ordering, you may contact me.
Back Orders
"Back ordered" means an item is currently out of stock at Premier and will be shipped as soon as it becomes available. If a back ordered item is ordered with items in stock they may not be shipped at the same time. You will be informed of any shipping delays. House And Garden Flags reserves the right to hold your order until all items are in stock and your order can be shipped complete, however if delays are in excess of 10 business days, in stock items will be shipped separately. Depending on circumstances, this will not result in extra shipping charges (this offer does not apply to orders outside of the United States or oversized packages. For examples of exclusions see Free Shipping criteria and more shipping information here ). If you need an order for an event or gift, please contact me. For cancellation and refund information, please click here.
Gift Orders
If your order is a gift:
1- Please let me know the date of the event or occasion.
2- If the order needs to be sent directly to the gift recipient, please let me know so that I may include a gift card.
Special Orders
When placing orders for items not normally stocked, please allow up to 5 business days for the item to be received in house, depending on the item's availability and the schedule at Premier. You will be updated as information becomes available.
When placing special orders for Premier products not shown on this website, I will send you an invoice via PayPal (you do not need to be a PayPal member to use this service). When you receive the invoice, if you do not wish to use a PayPal account to pay it, follow these instructions:
1- Scroll down the invoice and click on: "To view the details of this invoice or to pay House And Garden Flags with PayPal, just click on the following link or copy and paste it into your web browser (that link will follow this statement)."
2- On the Enter Payment Information page instead of logging into your PayPal
account, click on the link below which states: "Don't have a PayPal account? Use
your credit card or bank account (where available)."
3-From there enter your name, address and credit card information.
Once payment is received your order will be placed and processed.
Prices are subject to change without notice.
Discounts are only offered for quantity orders for fundraisers for schools or non-profit organizations. If you are interested please contact me.
Problems With PayPal
If you are having trouble with your PayPal account, you will need to call them directly. Here is the webpage with their contact information and what they will need to assist you:
http://www.paypal.com/cgi-bin/webscr?cmd=_contact-phone
For Cancellations and Returns click here.
